Order Fulfillment in Montreal and on the South Shore

Securing a listing with a major retailer is a significant milestone.

Meeting their operational requirements is another challenge.

These requirements may include:

• specific packaging formats
• precise labeling standards
• strict pallet configuration rules
• defined delivery windows
• detailed logistics documentation
• financial penalties for non-compliance

For many companies, these requirements represent a major operational challenge.

We support our clients in interpreting and applying these standards to reduce shipment rejections, returns and chargebacks.

Compliance with major retailer requirements extends beyond the physical preparation of orders.

Depending on the operating model in place, retailer portal management may remain the responsibility of the client or, in certain situations, be handled by our team.

Some portals are relatively simple and directly connected to logistics execution — for example confirming quantities or transmitting shipment information. In these cases, we can intervene and actively support the process.

In other situations, when portal management involves commercial or strategic elements related to the purchase order, responsibility typically remains with the client.

Our role includes:

• providing accurate and validated data
• ensuring consistency of quantities, cube and pallet configurations
• transmitting the information required for advance shipping notices (ASN)
• coordinating information flows efficiently

When required, we implement technology integrations between our systems and those of the client (EDI or other interfaces) to synchronize orders, inventory and shipments.

Our approach remains collaborative and adaptable, with clear responsibilities and a shared objective: ensuring compliant and reliable execution.

Our order fulfillment (pick and pack) services follow a clear methodology:

• integration of orders into our warehouse management system (WMS)
• accurate item picking within the warehouse
• systematic verification procedures
• packaging compliant with retailer requirements
• labeling according to required standards
• coordination of transportation and shipping

Each step is designed to ensure accuracy, consistency and traceability.

Our teams are also experienced in preparing orders destined for food distribution networks, where handling, traceability and compliance requirements are particularly strict.

Our warehouse management system (WMS) provides:

• rigorous inventory management
• real-time stock visibility
• enhanced control of picking errors
• better control of shipping timelines

This technology integration ensures seamless coordination between warehousing, order fulfillment and shipping.

Order fulfillment can be combined with:

• short-term or long-term warehousing
• intermodal container transloading
• product relabeling services
• retailer compliance adjustments

This integration centralizes multiple logistics functions within a structured environment, reducing friction points and improving overall coordination.